Current fees and charges (subject to change) as of May 2022:
- Cut-on/Service transfer fee: $75.00 (if no outstanding balance)
- Reconnect fee: $95.00 (plus outstanding balance)
- Customer deposit (required without proof of ownership): $200.00
- Meter ERT Opt-out Charge: $25.00 one-time fee & $10.00 per month added to the bill
- Non-emergency After Hours service: $90.00 per hour plus materials
- If you call us out for a leak, there is no charge for labor, only any materials needed for the repair. If you ask us to do additional work, the after-hours rate will apply.
- NSF check/draft fee: $30.00
- 2 returned checks/drafts within a 12-month period will result in no checks being accepted for a year. Returned drafts due to a closed account will result in the account being removed from the draft program.
- Service call: $50.00 per hour minimum, plus materials
- New Installations of appliances:
- Labor is billed at $70.00 for the first hour and $50.00 per hour after that.
- Materials are an additional charge
- Since we cannot know what will be needed ahead of time, new installations are capped at $350.00 for the first appliance and $175.00 for each additional appliance. You will be billed the lower of actual cost or the cap. As an example, if you have 2 appliances installed, the most you will pay is $525.00. If you wait and have them done at separate times, the cap applies for each trip. It is usually less expensive to have the pipe run to the other locations and cap it off until you are ready.
- **CNNGA will do limited off-system piping and both on- and off-system subcontract piping. All of these situations will be billed at time and materials, price caps will not apply. Off-system travel may also be included.**