Current fees and charges (subject to change) as of January 1, 2026:

• New Customer Cut-on/Transfer fee:  $75.00
• Non-pay Reconnect fee:  $75.00 (plus outstanding balance)
  • If reconnection is requested after business hours, an additional $50.00 surcharge will be added to the account.
• Customer Deposit (refundable net of final bill; required if no proof of ownership):  As of 4/24/2023 CNNGA partners with Online Utility Exchange to verify identity and Deposit level.  Online Utility Exchange performs a "soft" credit check, which does not impact your credit score, with other partner utilities and Experian. Ranges from $0 - $200.
• Late Fees (for payments not received in the office on or before the due date.  Please note that CNNGA does not consider postmark date):  5% of outstanding bill amount
• Meter ERT Opt-out Charge (if you do not want an electronically-read meter at your location):  $25.00 one-time fee & $10.00 per month added to the bill
• After Hours service (other than gas leaks):  $90.00 per hour plus materials (1 hour minimum)
  • If you call us out for a leak, there is no charge for labor, only any materials needed for the repair.  If you ask us to do additional work, the after-hours rate will apply.
• NSF check/draft fee:  $30.00
  • 2 returned checks/drafts within a 12-month period will result in no checks being accepted for a year.  Returned drafts due to a closed account will result in the account being removed from the draft program.
• Service call:  $65.00 per hour minimum plus materials (1 hour minimum)
• New Installations of appliances:
  • Appliance exchanges and installations are billed at flat-rate charges. Call for details.
  • After-hours installation may be subject to higher rates and is available upon request.
  • *Installation and material charges are not included the cost of the appliance.
  • **CNNGA will do limited off-system piping and installations.  All of these situations will be billed at time and materials.  Estimates will be provided and acknowledged before work begins.  Off-system travel may also be included.**