Current fees and charges (subject to change) as of November 1, 2022:

• New Customer Cut-on/Transfer fee:  $75.00

• Non-pay Reconnect fee:  $75.00 (plus outstanding balance)
  • If reconnection is requested after business hours, an additional $50.00 surcharge will be added to the account.

• Customer deposit (required without proof of ownership; refundable at disconnection, net of final bill):  $200.00

• Late Fees (for payments not received in the office on or before the due date.  Please note that CNNGA does not consider postmark date):  5% of outstanding bill amount

• Meter ERT Opt-out Charge (if you do not want an electronically-read meter at your location):  $25.00 one-time fee & $10.00 per month added to the bill 

• After Hours service (other than gas leaks):  $90.00 per hour plus materials (1 hour minimum)
  • If you call us out for a leak, there is no charge for labor, only any materials needed for the repair.  If you ask us to do additional work, the after-hours rate will apply.

• NSF check/draft fee:  $30.00
  • 2 returned checks/drafts within a 12-month period will result in no checks being accepted for a year.  Returned drafts due to a closed account will result in the account being removed from the draft program.

• Service call:  $50.00 per hour minimum plus materials (1 hour minimum)

• New Installations of appliances:
  • Labor is billed at $70.00 for the first hour with a 1-hour minimum.  Additional labor will be charged in half-hour increments.  
  • After-hours installation labor will be $120.00 per hour with a 1-hour minimum.  Additional labor will be charged in half-hour increments.
  • Materials are an additional charge
  • *Installation charges are not included the cost of the appliance.
  • Since we cannot know what material or time will be needed, new installations are capped at $350.00 for the first appliance and $175.00 for the 2nd and each additional appliance.  You will be billed the lower of actual cost or the cap.  As an example, if you have 2 appliances installed, the most you will pay is $525.00.  The cap is reset in the event of future installations.  Save money and have them installed at the same time.
  • **CNNGA will do limited off-system piping and installations.  All of these situations will be billed at time and materials, price caps will not apply.  Estimates will be provided and acknowledged before work begins.  Off-system travel may also be included.**