Current fees and charges (subject to change) as of November 1, 2022:
- New Customer Cut-on/Transfer fee: $75.00
- Non-pay Reconnect fee: $75.00 (plus outstanding balance)
- If reconnection is requested after business hours, an additional $50.00 surcharge will be added to the account.
- Customer deposit (required without proof of ownership; refundable at disconnection, net of final bill): $200.00
- Late Fees (for payments not received in the office on or before the due date. Please note that CNNGA does not consider postmark date): 5% of outstanding bill amount
- Meter ERT Opt-out Charge (if you do not want an electronically-read meter at your location): $25.00 one-time fee & $10.00 per month added to the bill
- After Hours service (other than gas leaks): $90.00 per hour plus materials (1 hour minimum)
- If you call us out for a leak, there is no charge for labor, only any materials needed for the repair. If you ask us to do additional work, the after-hours rate will apply.
- NSF check/draft fee: $30.00
- 2 returned checks/drafts within a 12-month period will result in no checks being accepted for a year. Returned drafts due to a closed account will result in the account being removed from the draft program.
- Service call: $50.00 per hour minimum plus materials (1 hour minimum)
- New Installations of appliances:
- Labor is billed at $70.00 for the first hour with a 1-hour minimum. Additional labor will be charged in half-hour increments.
- After-hours installation labor will be $120.00 per hour with a 1-hour minimum. Additional labor will be charged in half-hour increments.
- Materials are an additional charge
- *Installation charges are not included the cost of the appliance.
- Since we cannot know what material or time will be needed, new installations are capped at $350.00 for the first appliance and $175.00 for the 2nd and each additional appliance. You will be billed the lower of actual cost or the cap. As an example, if you have 2 appliances installed, the most you will pay is $525.00. The cap is reset in the event of future installations. Save money and have them installed at the same time.
- **CNNGA will do limited off-system piping and installations. All of these situations will be billed at time and materials, price caps will not apply. Estimates will be provided and acknowledged before work begins. Off-system travel may also be included.**