Payment Methods:

• Please note: if you have multiple accounts with the same Customer Number, Drafts and Bank Online Bill Pay payments may be split among them in payoff order by our system.  If you want to handle them separately, please let us know so we can set a different customer number for you.

• At our offices with Cash, Check, Money Order, Visa, Mastercard, or Discover.  A night deposit box is located in the drive-through lane if you cannot make it during our office hours.
  • There is a fee collected by our debit/credit card processors.  This is currently 2% of the transaction amount.
  • Post-dated and third party checks will not be accepted.
  • We request that you do not put cash in the night deposit.

• Online through our Customer Web Portal here.
  • Use the "Quick Pay" option on the Portal to make a payment without having to create an account.  Please verify that you are paying the correct account since several may appear.
  • Some customers have made their payment through Doxo.com, Bill.com, and other bill payment websites.  These are not affiliated with CNNGA.  Your payment may eventually arrive, but there is no guarantee that it will be on time and you will be responsible for late charges and possible disconnection. The only ways to directly pay us online are through your bank Online Bill Payment or our website.

• CNNGA offers free bank draft from Checking or Savings accounts.  Credit and Debit cards may also be used, but there is a processing fee, currently 2% of the amount.  Use your Web Portal to set these up or see a Customer Service Representative for assistance.

• Automated Payment Line:  844-651-0951.  You will need your current customer number without dashes or leading zeros.  Automated messages from us will show up on your phone as this number as well.  No one likes spam calls, so please store it if possible so you don't miss an important notice!

• Online Bill Pay through your bank
  • The withdrawal date for your payment is not always the day that we receive the funds.  Please check with your bank to verify this before using Online Bill Pay.

• Mail - CNNGA posts payments daily as of the day they are received, not the postmark date.  Please allow ample time for mail delivery, as you will be responsible for late charges for payments arriving after the due date on the bill.